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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"No complaints; this colonoscopy was better than the colonoscopy procedures I have had in the past; this facility was better, more organized, and treated me as an individual, not just a number. I know others who have used this facility and they all say everyone there is very nice."

"The Ocean Endosurgery Center and the doctors, nurses, and the anesthesiologist at the Center were kind, caring and professional. I highly recommend Dr. Prakash and the OT Center thank you for all you do."

"Dr. Tacopina and Dr. Cohen are awesome! The staff was excellent. I had a procedure and my husband had 2 all in the past 2 months and all 3 experiences were consistently great. Thank you for doing the good jobs that you all do!"



"All areas of this experiance were satisfactory beyond what I expected. Doctor was fine and all employees at the surgical center were courteous and knowledgable in their fields of work of work. Will certainly recommend office and will see doctor in seven years."

"I have been to this facility few times and always have a positive experience. I always recommend this facility to family and friends. the staff and doctors make you feel welcome and comfortable. the place is immaculate clean. I would never go anywhere else. I feel comfortable there. best place ever for procedures. Dr. Cohen is the best doctor ever. He has a bed side manner which is hard to find in doctors these days. He explains everything and makes sure you understand before leaving his office. His staff is the best. the anestisiologist is the best. He puts you at ease right away. Very friendly staff. All the nurses are great too. I would not go anywhere else. I always tell my friends and family about this place. I recommend it very highly. I cant say enough how great the endosurgery place is and the staff."

"I have the utmost respect for my physician and all employees at the Ocean Endosurgery Center. These individuals are so professional and so very kind. God bless each and every one of them!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.